STUDENT SUPPORT

• Individual Sessions
• Group Sessions
• Crisis Intervention
• Couples Counselling
• Off-Campus Referrals
• Psychometric Assessments
• Career Coaching
• Workshops
• Self-Development Articles
• Using a combination of Counselling & Coaching
• Reflective Journals
• Self-Care Skill Development
• Mindfulness
• Positive Psychology Student-Centred Framework

The counselling services are provided in a private and confidential space.

Counselling records are kept separate from academic, disciplinary and medical records to ensure your privacy and confidentiality.

Information obtained during counselling sessions will not be disclosed to anyone outside the Centre without your knowledge and written consent.

The only exception is in situations where disclosure is required by the local law or by higher academic authority:

• If I present an imminent threat of harm/danger to myself, others or the institute;
• If I am involved in any illegal activities stated by the local law;
• When there is suspicion of abuse or at risk of such abuse;
• If I were to become disabled; and
• By a valid court order/subpoena.

SP Jain is committed to:

1. Promoting and providing a safe environment for all staff and students with a zero tolerance for sexual harassment, assault, abuse and harm;
2. Integrating health, well-being and safety into management responsibilities and accountabilities;
3. Consulting with students about matters which may affect their health, well-being and safety;
4. Supporting students and fostering independence by encouraging them to be responsible for their own health and safety;
5. Identifying risks to health and well-being and safety hazards and implementing appropriate controls or taking action to remove hazards;
6. Providing information about health, well-being and safety to students during Orientation, in the Student Handbook and on campus including actions to take, staff to contact and support services, and
7. Providing information and training to staff to implement SP Jain’s policies relevant to health, well-being and safety through staff induction and ongoing development.

Roles and Responsibilities

1. All students, staff and visitors will be responsible for:
   1. their own safety, and for fellow students, staff and visitor by always operating in a safe, respectful and appropriate manner;
   2. adhering to all health, well-being and safety training, information and instructions provided by the School, and
   3. reporting unsafe conditions, hazards, and incidents as soon as possible.
2. SP Jain has a counselling team staffed with professionally qualified student counsellors. Students are encouraged to seek advice and assistance on a personal and individual basis as required during their time on campus. In addition, the School contracts an external counsellor for any student needing additional services. Information about these services are set out in detail in a range of information sources available to students and staff including related policies, on-campus information, student handbooks, the SP Jain website and on student learning management systems (LMS).

The SP Jain Library is the key information resource for learning and research and is an area of quiet study and reflection. It aims to:

• Develop and deliver customer-focused services, support learning and teaching in a rapidly changing environment
• Provide access to local and international sources of information for all users
• Move towards a predominantly electronic library while maintaining appropriate print collections

The Library has a business-focused collection of e-books, databases and academic journals as well as a substantial collection of print resources covering business, education, management and technology. You also have access to a selection of fiction, local culture (e.g. Australian) and audio-visual content.

Your access to the library online is via our learning management system Blackboard where you will also access all your subjects. You will see Knowledge Portal among the subjects you are enrolled in.

The electronic library is accessible online 24x7 from any location and features tens of thousands of e-books from ProQuest O’Reilly-Safari and ProQuest LibCentral Collections. You also have access to high-quality full-text materials from ProQuest Business complete and Ebsco’s Business Source collections as well as newspapers and magazines like The Financial Times, MIT Sloan and Harvard Business Review.

For research you have access to industry-standard data from Euromonitor GMID, Ebsco, ProQuest and you can access Thomson Reuters Eikon terminals on campus.

You can view the library collections via the Online Public Access Catalogue (OPAC). From there, you can also reserve copies and check your library account. Please visit Blackboard Library Portal for details.

Students are responsible for the items they borrow and will receive email notification of any loans. Students who lose or return a damaged library resource must replace it at their own cost within 30 days.

Lost/damaged books and unpaid library fines would result in non-receipt of grades.

A maximum of 3 books may be borrowed at any one time with a valid SP Jain student ID card for 14 days.

Magazines and audio-visual items are available for short term loan of 7 days.

Reference books may be available on short term loan of no more than 2 days with the librarian’s permission. At least one copy is always available for library study.

Students may renew a loan in person or online. Items may be renewed twice unless requested by another borrower.

Overdue library resources would incur fine and students are advised to return items on time or request renewal to avoid unnecessary library fines.

Student ID Cards

Student ID cards are non-transferable and must not be lent for borrowing. Students are responsible for all items borrowed on their card till those items are returned to the librarian and checked off their record. If your card is lost or damaged, please report to the school immediately.

Library Hours

As Library opening hours differ for each campus, please check your local campus and/or Blackboard Library Portal for further details.

Library Contacts

Fareesha Mohammed
Librarian Sydney Campus
fareesha.mohammed@spjain.edu.au

Amsan Elanthiraiyan
Librarian Dubai Campus
Amsan.elanthiraiyan@spjain.org

Mahalakshmi Manoharan
Librarian Singapore Campus
mahalakshmi.manoharan@spjain.org

Rajashekhar Bakkannavar
Librarian Mumbai Campus
rajashekhar.bakkannavar@spjain.org

SP Jain holds a particularly serious view on plagiarism and cheating in any form and will take appropriate steps to detect plagiarism including electronic plagiarism devices. Plagiarism consists of using the words or ideas of another, as if they were his or her own - without acknowledgement. The phrase 'using words or ideas of another' includes but is not limited to:

1. Using study guide material without acknowledgement
2. Paraphrasing the work of another person
3. Copying any part of another person's work
4. Summarising the work of another person
5. Using or developing an idea or theme derived from another person's work
6. Using experimental results obtained from another person's work
7. Failing to accurately attribute collaborating students' work on group projects
8. Claiming authorship of materials written by another party or inadequate / improper referencing.

Students are also provided information on the constituents of academic misconduct during orientation by the academic staff including an overview of the e-learning system (Blackboard) and its detection mechanisms for plagiarism via SafeAssign software. Students will also receive training on the various components of what constitutes plagiarism.

To reiterate the importance of any academic misconduct or plagiarism, students sign an “Academic Code of Conduct Pledge” during orientation and before each term and examination.

For further information, please click on the link below:

Processes and Guidelines for Plagiarism Control for all Soft Copy Submissions

General Examination Instructions for Students

All students who will appear for any exam in SP Jain School of Global Management will follow all examination guidelines as mentioned below.

1. Before the examination, ensure your laptop is functioning and ExamSoft is installed. It is your responsibility to have both hardware and software ready for the examination.
2. Students must appear for the examination at the scheduled date and time, and in accordance with the pre-set seating arrangement, as announced by the Office of Examinations.
3. Carry your school ID card for verification purposes. In case the same is lost / misplaced, you need to inform the program office in advance. They will issue a duplicate ID after payment of requisite fees.
4. Carry your own stationery and water bottle. No sharing of stationery is allowed, any attempt to share would be considered academic misconduct, and the exam’s invigilator will have to write and submit a report accordingly.
5. Wherever permitted, students may bring authorised calculators only into the examination room, as specified on the question paper cover sheet and examinations guidelines announced.
6. Switch off and hand over all electronic devices (digital / electronic watch, mobile phone, iPod, MP3/4 players or any other instrument capable of storage and retrieval of text and audio facilities which include bluetooth devices, pen drives, external hard disks, memory sticks, SD cards, etc.)
7. Please handover all textbooks, notes or any other paper that you may be in possession of to the invigilator. (In case of open book exam only relevant materials will be allowed)
8. Students will not be allowed to enter the examination room once the exam has started.
9. Students arriving late due to issues outside their control, and who are admitted to the examination after seeking necessary permission, will not be given extra time to complete the examination.
10. Misinterpretation of the examination timetable is never an acceptable excuse for absence or being late to an exam.
11. Students may not be allowed to leave the examination room within the first 35 minutes (inclusive of reading time) of commencement of examination or within the final 20 minutes of examination.
12. Students must sign the attendance sheet circulated in the examination room.
13. Only SP Jain roll numbers should be mentioned on the written / electronic examination submission document. Students should not write their name on the answer booklets, since evaluations are done anonymously.
14. Students are responsible for verifying they have been issued correct and complete examination documents.
15. In case of ExamSoft exams – it is the responsibility of the students to have the correct ExamSoft login credentials.
16. If you require any help or have any queries or doubts, please draw the invigilator’s attention towards you by raising your hand.
17. In case any student has a query regarding the question paper, they can request for the candidate comment sheet. It is your right to highlight these issues. Your concern will be directly forwarded to the senior management for further redressal.
18. Examination time starts once the invigilator announces ‘Exam Starts’. Any errors discovered after the commencement of the examination will not result in any clarification. Students are expected to make necessary assumptions and continue with the examination.
19. Connecting to any unauthorised internet connection (Wi-Fi / Hotspot) and / or keeping the bluetooth connectivity ‘on’ is a serious offence. Penalty for the same will be very severe.
20. Invigilators have sole authority for resolving queries or disputes in the examination room.
21. All examination done on Blackboard / ExamSoft will be electronically screened for plagiarism.
22. All students are supposed to stop writing (for hard copy exams) or click on submit button once the invigilator announces ‘This is the end of the exam’. No extra time whatsoever will be given to any student. Those who continue to write the exam or do not click on submit button will be penalised for the same.
23. At the end of the examination, please wait for the invigilator to collect the answer books from your desk.
24. Before leaving an exam venue, students must present invigilators with proof of soft copy exam submission.
25. Students are responsible for returning answer books and all other assessment material to the invigilator. Under no circumstances answer books are to be taken out of the examination room.
26. For all exams done on laptop – please ensure that the file used for attempting the exam is the file that is uploaded. The file name should have your roll number and exam name.
27. All examination material (including the answer booklets) relating to examinations will remain the property of the School.

Students should always prioritise their personal safety both on and off campus.
This includes:

• Being aware of their surroundings, especially when travelling alone or at night.
• Using safe and reliable transport options where possible.
• Keeping emergency contact numbers accessible at all times.
• Securing personal belongings and important documents.
• Following campus safety instructions, emergency procedures, and local laws.
• Reporting any unsafe behaviour, harassment, discrimination, threats, or suspicious activity to the School, campus security (where applicable), or relevant authorities immediately.
• Seeking medical or emergency assistance when required.

The School encourages students to maintain respectful behaviour towards others and contribute to a safe and inclusive community environment.

Students should ensure that their accommodation arrangements are safe and suitable.
Students are encouraged to:

• Understand local tenancy and accommodation requirements.
• Keep doors and windows securely locked.
• Inform trusted friends or family members of their whereabouts when travelling.
• Exercise caution when meeting unfamiliar persons or responding to accommodation advertisements online.

Students are expected to use digital platforms and online resources responsibly and safely.
To protect themselves online, students should:

• Keep passwords secure and avoid sharing login details.
• Be cautious of phishing emails, scams, fake job offers, and fraudulent requests for money or personal information.
• Use official School communication channels where possible.
• Protect personal information and privacy on social media and online platforms.
• Report any cyberbullying, online harassment, suspicious communications, or data security concerns to the School promptly.
• Follow the School’s IT usage and cybersecurity policies.

The School does not tolerate cyberbullying, online harassment, discrimination, or inappropriate online conduct affecting students or staff.

The School recognises that studying internationally may sometimes be challenging. Students are encouraged to seek support whenever required.
Support services may include:

• Academic support
• Counselling and wellbeing services
• Emergency assistance
• Student engagement and welfare support
• Referral to external professional services where appropriate

Students are encouraged to contact the Student Services or Student Support team if they experience any safety, well-being, welfare, or personal concerns during their studies.

In an emergency, students should immediately contact local emergency services by dialling:

• 000 in Australia

Students should also notify the School as soon as practicable following any serious incident affecting their safety or wellbeing.

Maintaining a safe and respectful environment is a shared responsibility between the School, students, staff, and the wider community. All students are expected to behave responsibly, comply with School policies and local laws, and contribute positively to the well-being and safety of others.

SP Jain School of Global Management is registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
The Education Services for Overseas Students (ESOS) Framework protects the rights of international students studying in Australia on a student visa.

The ESOS Framework ensures that international students receive:

• accurate and current information before enrolment
• quality education and student support services
• tuition protection
• access to complaints and appeals processes

International students also have responsibilities, including:

• maintaining satisfactory academic progress
• maintaining valid Overseas Student Health Cover (OSHC)
• complying with student visa conditions
• keeping contact details updated with the institution

Students are encouraged to review all policies, procedures and support services available on the SP Jain website before accepting an offer and throughout their studies.

Useful resources for international students:

• Study Australia
  Information on studying and living in Australia, student wellbeing, accommodation, work rights and student support.
• Department of Home Affairs
  Information on Australian student visas, visa conditions and immigration requirements.
• CRICOS Register
  Official Australian Government register of institutions and courses approved for international students.
• ESOS Framework Information
  Information about the Education Services for Overseas Students (ESOS) legislative framework and student protections in Australia.